Ordering Promotional Products – Simple, Fast & Rewarding!
In our technology-driven world of automated chats, generic forms, and touch-tone dialing, we appreciate that placing an order can be frustrating at times. Simply Merchandise prides itself on focusing on the person-to-person connection from the very beginning to the very end. People like to deal with people, and human interaction and the relationships we build with our customers really matter.
If you have any questions about your order, feel free to call us at 1800 833 006 or email us at save@simplymerchandise.com.au, and we’ll respond as soon as possible.
We’ll guide you all the way, but here’s a breakdown of the simple steps relating to the order process.
Step 1: Request Your Quote
How to Browse & Select Your Products
Explore our wide range of promotional products by browsing our easy-to-use website. You can either select a product category or use the search function to find exactly what you need.
Submitting Your Quote Request
Once you've chosen a product, simply enter the quantity, printing details, and any critical deadlines. Then, click the pink “ADD TO QUOTE & UPLOAD FILE” button on the right-hand side of the screen. You can continue browsing and adding more products to your quote basket before submitting your request when you're ready. Requesting a quote does not obligate you to place an order.
Prefer to speak with someone directly? Call us at 1800 833 006, chat with us via our website by clicking the happy face icon at the bottom right corner, or email us at save@simplymerchandise.com.au.
Get a Free Virtual Sample
Once we receive your request, an Account Manager will prepare a detailed quote outlining product specifications and pricing. We aim to provide your quote within 30 minutes, so you can move forward with your other tasks without delay.
After receiving your quote, your Account Manager will follow up with a courtesy call (usually within 24 hours) to ensure you have all the information you need. If you’d like a visual preview of your logo on a product, simply email your logo to us. Our design team will create a FREE Virtual Sample within a few hours, so you can see exactly how your product will look before placing an order.
Step 2: Place Your Order
Confirming Your Order Details
Once you're happy with your quote and ready to proceed, simply contact your Account Manager, and we’ll get everything moving.
Sending Your Artwork
If you've already sent us your artwork, we’ll prepare the final artwork proofs for your approval before production begins. If you haven’t sent your artwork yet, just email it to your Account Manager with any specific instructions. Need help with artwork specifications? Our Artwork Tips guide provides all the details you need.
Your Account Manager will send you a final invoice detailing all costs and delivery information, ensuring complete transparency before production starts.
Step 3: Artwork Approval
Reviewing Your Artwork Proof
Our in-house graphic designers will prepare your artwork to match your exact specifications. Once it’s ready, your Account Manager will email you the proof along with the final invoice.
This step is typically completed within the same day, so you can review your design and request any last-minute adjustments.
Making Adjustments Before Production
You’ll have the chance to review and request changes before we move forward. We won’t proceed to production until you approve the final design - your complete satisfaction is our top priority!
Step 4: Production & Quality Assurance
How We Ensure Quality & Accuracy
Once we receive your signed approval, our expert production team gets to work! We ensure your products are made to the highest standards, featuring your branding and delivered on time.
Our strict quality control process ensures every order—big or small—is handled with care and precision. Whether you need a simple one-colour print for Sydney or a large-scale, custom-branded order delivered nationwide, we’ve got it covered!
Tracking & Delivery Updates
We’ll also keep you updated throughout the process, so you always know the status of your order. Once your products are dispatched, we’ll provide full tracking details for your peace of mind.
Step 5: Receive Your Order & Earn Rewards!
Fast & Reliable Delivery
Once your order is on its way, we’ll notify you of the shipment. But our service doesn’t stop there! We’ll also follow up to ensure you’re completely satisfied with your order.
Your feedback matters to us. We continuously strive to improve our service, so we genuinely value any comments—good or bad.
How Our Rewards Program Works
Plus, with every order, you’ll earn reward points that can be redeemed on future purchases. It’s our way of saying thank you for choosing Simply Merchandise!
Why Choose Simply Merchandise?
✅ Fast Quotes – Get a response within 30 minutes
✅ Free Virtual Samples – See how your logo looks before you order
✅ Personalised Support – Your dedicated Account Manager is with you every step of the way
✅ Strict Quality Control – We ensure your products meet the highest standards
✅ Rewards Program – Earn points every time you order
At Simply Merchandise, we make ordering promotional products simple, stress-free, and rewarding!